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TSO Privacy Policy
TSO Privacy Policy
Introduction
The purpose
of this Privacy Policy is to set out the manner and purposes for which we will
obtain and process your personal information. By using this website, you are
consenting to the collection and use of your personal information in the way we
describe in this Policy and to our
Terms and
Conditions.
Who We Are
This website is hosted and managed
by TSO (The Stationery Office Limited). Registered address: 10 Eastbourne Terrace, London, W2 6LG. TSO is a registered Data Controller as defined by the
UK Data Protection Act 1998 (Act) . We obtain, process and store personal
information in accordance with the Act and all other applicable UK privacy
legislation.
Obtaining Your Personal Information
We may obtain
personal information about you when you register to use this website, place an
order with us or when you provide feedback about our products or services.
Processing Your Personal Information
We will use the personal
information that you provide us with to process your order for our products or
services and to ensure that any goods ordered are delivered to the address
specified.
When you place an order with us we may, if necessary, contact
you to confirm that we are fulfilling the order in accordance with your
instructions and according to our own high standards. We may also contact you
to provide or obtain any other pertinent information concerning your order.
When you enquire or provide feedback about our products and services we will
use the contact details that you have provided to respond to you. Any feedback
that you provide will help us to understand how our products and services are
perceived by our customers and which of our products and services are of most
interest. We may use such information to tailor our service offerings to suit
your needs and improve our product and service offerings for the benefit of our
customers generally.
In order to source the product that you require and
ensure that it is delivered to the delivery address that you have specified as
quickly as possible, it sometimes may be necessary for us to pass your delivery
address details to an external publisher or supplier acting on our behalf to
enable them to dispatch the goods that you have ordered directly to you.
However, your order will always be managed by TSO and we will only provide our
suppliers with the minimum information necessary to facilitate the delivery of
the goods to you, such as your name, address and the details of the products to
be supplied. Our suppliers have provided sufficient security guarantees in
relation to any personal information that we might provide them with for these
purposes and they are required to act only on our instructions in relation to
any such information.
Direct Marketing Material
We will use
your personal information to keep you informed of products, services and events
that we feel may be of interest to you or your business. We may also use your
personal information to keep you informed of new and/or existing products that
are similar to those which you have previously purchased.
You may at any
time ask us to cease or not commence sending you direct marketing material by
contacting our customer services division on Tel: +44 (0)870 600 5522 or by
sending an email to tsoproductupdates@tso.co.uk.
Upon receipt of notification that you do not wish to receive marketing
material from us, we will action your request within a reasonable time
period.
Email Marketing Communications
TSO offers a free email
newsletter subscription service to keep you informed of our products and
services. All recipients of our newsletter have either consented to receiving
such material or have placed an order with us for similar products or services.
We incorporate a tracking system in our email marketing communications
which allows us to monitor whether the email has been opened and which links
are the most popular. This allows us to tailor and refine our service to ensure
that the emails you receive are relevant to your interests.
Where you
have consented to receiving email marketing material from us or are currently
receiving material relating to similar products or services, you may at any
time ask us to cease sending you such material by sending an email to
tsoproductupdates@tso.co.uk
with the heading unsubscribe or you can go to your
free
updates page (you will need to login if you have not already done so) and
click the 'unsubscribe' link at the foot of the page. Unsubscribe instructions
are also clearly outlined at the bottom of every direct marketing email that we
send you.
BRC Publications
TSO works in close partnership with
the BRC (British Retail Consortium) and thus you are able to purchase a number
of key BRC publications directly from our website.
If you purchase a BRC
publication directly from TSO via this website we may share your contact
details (only) with the BRC to enable them to send you information relating to
BRC training courses that we feel may be of interest to you or your business.
If you would rather not receive such information directly from the BRC
please inform us by sending an email to
BRCunsubscribe@tso.co.uk.
Cookies
TSO analyses customer statistics, sales, traffic patterns
and related site information. In order to facilitate this, where possible, our
web server may automatically recognise the domain name and email address of
users of this website, by using cookies. We also use cookies to operate the
shopping basket system in our Online Bookshop.
We may also collect other
aggregate information, e.g. information about the pages users access or visit
and the transactions they perform there and any other information volunteered
by the user. We can also identify the web browser that the user is using and
the way in which the user has accessed our website, e.g. via a particular
hyperlink or link contained within a marketing email.
The information we
collect in this way is used for internal review and improvement purposes, e.g.
to improve and/or customise the content, and/or layout of our websites for our
users or each individual user. This information is not shared with other
organisations for commercial purposes.
Data Protection &
Information Security
Our e-commerce activities are certified to the
best practice information security standard ISO 27001 and we follow strict
security procedures for obtaining, processing and storing the personal
information with which we have been entrusted.
We will not disclose or
make your personal information available to a third party (otherwise than where
indicated within this Privacy Policy) without your consent.
You can help
to protect your personal information by ensuring that you keep your login
password secure. We also recommend that you log out of your account once you
have completed your transaction or enquiry, especially if you are using a
shared computer.
We will at your request, provide you with a copy of any
personal information that we are holding about you. We will charge an
administration fee of £10 on each occasion that such a request is made and we
will require you to prove that you are the person who is the subject of the
information that we are holding before disclosing it to you.
We will
correct or delete any inaccurate information that we are holding about you that
is brought to our attention.
Links to Other Sites
This website
may contain links to other third party websites with whom we have a
relationship. However, we are not responsible for these websites and their
privacy practices. We therefore suggest that you read the privacy policy
statements on any website that you visit from a link on this site, as their
policies and procedures may differ from our own.
Changes to this
Privacy Policy
If we decide to change this Privacy Policy we will post
the changes here. However, if we intend to make material changes to the way we
use your personal information we will seek your consent before doing so.
Contacting Us
Our aim is to ensure that we offer you the very best
personal service; the kind of service you want and the products you need. Your
views are important to us; it would therefore greatly assist us if you could
let us know of any way that we can improve our service to you by contacting us
at tsoservices@tso.co.uk.
Thank you for your valued custom.